Service, quality and management for new assistance - IMA Ibérica Assistance

Vision

Sharing a single view of assistance services, IMA Ibérica Asistencia has developed new approaches to service, quality and management that adapt to the changed circumstances of our partners.

With clear medium-term objectives and goals, IMA Ibérica Asistencia seeks to adapt its structure and business model to the sector's needs:

QUALITY
Increase intervention quality and reduce claim costs.
MANAGEMENT
Integrate assistance into management chains (manage the claim and service at the same time).
SERVICES
Extend cover and add new services.
INNOVATION
Face near-future challenges by incorporating new technologies that increase our service's speed and quality.

Values

Respect

Respect stems from all of us; we all need to practice respect.
Professionalism

There is no finishing line for the race towards quality.
Collective commitment

Team work divides the tasks and multiplies the results.
Responsibility

Responsibility means wanting to do things the best way possible rather than simply doing things well.
Trust

The conduct that leads to the most credibility and inspires the most trust consists in acting for the good of others.
Ability to adapt

Being immediately aware of small changes helps us adapt to future larger changes.

OUR VALUES

WHO WE ARE

Mission

Vision

QUALITY

MANAGEMENT

SERVICES

INNOVATION

Values

Respect

Professionalism

Collective commitment

Responsibility

Trust

Ability to adapt

IMA IBÉRICA ASSISTANCE

OUR OFFERINGS

THE STRENGTH OF THE GROUP

EXTRANET